top

QUESTIONS FAQ'S AND TERMS

I’VE NEVER PURCHASED DIGITAL PRINTABLE DESIGNS BEFORE, HOW DOES IT WORK?

With digital printable files, there is no waiting for your items to be shipped. Once you place your order within a few minutes you will receive an email with a link to download your file. When you receive your email and products links, make sure to download your files right away because the download link expires in 24 hours to keep the files secure. If you happen to lose your file, feel free to email us and we will be happy to send your file again. Please make sure to save the file to your computer so you can print it out or have it printed at your local office store. Staples, Office Max, and Fedex are a few choices you could use. You can use matte white photo paper or white card stock for a great result. I prefer white card stock but you can choose what you prefer. All files are 300 dpi jpeg files which are 8 by 10. You can print on 8 1/2 by 11 and trim to size and you will be ready to frame.

WHAT CAN I NOT DO WITH THE FILES?

All our designs are for personal use only and may not be used for commercial purposes. There is absolutely no selling of the files and no using any part of our files on products for resale. Reselling is prohibited of these files. They are not to be shared with others, nor given for free or purchased, or redistributed in anyway. They are for your own personal use only. You may not copy, alter or manipulate the files in any way, and you may not claim them as your own. All rights reserved. The files are not to be posted on the web with the exception of sharing a file from our website Vintage Chic Diva with the logo in tact on the item, or if you would like to share a photo with us of how our product is used, we love sharing our customers photos on our social media channels. You can send us a photo of our product and how you used it to vintagechicdiva@gmail.com and we would love to feature it on our social media channels. We are not trying to be strict, it’s just that in this day and age of the internet, there are so many people out there taking other’s products that we all work so hard on and copying them and putting them up on their own website and selling them which is sad but true.

CAN I EDIT THE FILES ON MY OWN?

Unfortunately the files cannot be edited or altered in anyway. 

DO YOU OFFER PRINTING SERVICES?

We do not offer printing services or shipping at this time. We may offer that in the future.

DO I NEED SPECIAL PAPER TO PRINT ON?

You don’t need special paper or fancy printers to print the designs. We suggest white card stock or photo paper for best results. All background colors and textures are part of the printed design. For more vibrant colors colors, photo paper is a great selection. If using card stock I would recommend a weight of 100. You can send the files to your local office store and have them print on white card stock for super cheap and a great result.

WILL THE COLORS PRINT EXACTLY AS SEEN ON THE SCREEN?

Colors will display different from monitor to monitor depending on your settings and monitor. Colors may vary slightly from what you see on your screen but should be very close.

CAN I DOWNLOAD MY FILES MORE THEN ONE TIME?

The link you receive after purchase is only active for 24 hours to keep files secure. Please make sure once you receive your file you open up and save to your computer for your printing needs. If for any reason you lose the file, please send us an email and we can send you the file again. 

I CAN’T FIND THE FILE YOU SENT ME VIA EMAIL.

Please be sure to check your spam or junk folder for email from Vintage Chic Diva. Sometimes a file may be in those folders. If you can’t find it please send us an email at vintagechicdiva@gmail.com and we will send you the file.

DO YOU OFFER REFUNDS?

Due to the nature of instant downloads, we unfortunately do not offer any refunds. We state many times on the website and on each product page that our prints are digital prints only and that we do not make prints and send in the mail. By purchasing our prints you acknowledge that you accept the products and terms. You can print our prints at home or if you like send to your local office store and have them print on white card stock for a great result and super cheap. We truly love our customers and hope that you are happy with your purchase. 

Thank you so much for choosing to purchase our products We hope you love our products as we love designing them and are so happy our designs have found their way into your home or office. We love seeing how customers display our designs and if you send us a photo of how you used our product, we would love to feature it on our social media channels. You can send us your photo to vintagechicdiva@gmail.com